PlayStation Store cancellation policy. Pre-Orders You may cancel a pre-order of digital content at any time before the release date and receive a refund. Promotional Bundles You can cancel your purchase of a promotional bundle e. Subscription Services You can cancel your purchase of a subscription service and request a refund within 14 days from the initial transaction date, even after you start using the subscription.
Funds added to the wallet are non-refundable. Back to PlayStation. Age restricted. After purchasing a subscription through PlayStation Store, you have 14 days to request a refund. However, we may reduce your refund amount based on how much you have used the service. For example, if a player buys a PlayStation Plus Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc.
A pre-order refers to any purchase of digital content made from PlayStation Store before the content release date. There are two types of pre-order refund requests, depending on the date the content was pre-ordered.
Pre-order purchases made more than 14 days before the release date For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. Refunds will be credited after we have processed your return and confirmed the returned item a is eligible for return; b was returned in a timely manner; and c complies with our returns requirements.
Note: depending on your payment method or financial institution, it could take longer for the refund to show up on your account.
Click here to learn how to initiate a return for refund-eligible physical merchandise from PlayStation Direct. Please enter a valid date.
You are not authorized at this time. To purchase with direct. Sorry you may not access this content. You have no items added in your cart. Sony states that if you have started to download or stream purchased content, you can't get a refund unless its faulty. Which could alleviate issues with games like Anthem which has reportedly been crashing PS4 consoles.
If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty," reads the support page on the official PlayStation site. Players would also be able to request a refund at anytime up until the release date of a game.
The PlayStation refund policy might be strict, but if you pay attention to the dates of your purchase, you will get your money back. While this applies to games and most of the other digital content, there are some situations where a refund request will be declined automatically :.
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